If you have sensitive skin, we recommend performing a patch test before use. Even products made with all-natural ingredients can cause reactions in some individuals, particularly those containing essential oils.

If use causes an adverse skin reaction, then discontinue use immediately.

The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Please consult your health care professional if you have concerns about any ingredients in all of our products, including allergies.

Shipping & Return Policy

At Cowboy & Co., your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

What is your shipping policy?

Shipping Policy

  • Orders are shipped on Monday, Wednesday, and Friday.
  • All orders are shipped via USPS from Wyoming.
  • Enjoy FREE SHIPPING on all orders of $50 or more!

Please note:

  • Orders placed after 12 PM (MST) on shipping days will be processed the following shipping day.
  • Tracking information will be provided once your order has shipped.
Can I return my product?

Yes, we accept returns on unopened and unused products within 30 days of delivery. Due to the nature of our handmade, natural skincare, we cannot accept returns of opened or used products for safety and hygiene reasons.
What if my product arrives damaged?

If your product arrives damaged, please contact us within 7 days of receiving your order. Send us an email at info@cowboynco.com with your order number and photos of the damaged item, and we’ll arrange a replacement or refund.
How do I initiate a return?

To start a return, please email us at info@cowboynco.com with your order number and reason for the return. Once approved, you’ll receive instructions on how to send the item back. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
When will I receive my refund?

Once we receive your returned item and confirm it is unopened and unused, we’ll process your refund. Refunds are issued to the original payment method within 7-10 business days.
Can I exchange a product?

At this time, we do not offer direct exchanges. If you’d like a different product, you can return the unopened item and place a new order.
Do you offer refunds on shipping fees?

No, shipping fees are non-refundable. If you return an item, the cost of shipping will not be included in the refund. However, if your order arrives damaged or defective, please contact us within 7 days, and we’ll work to resolve the issue at no additional cost to you.
What if I have more questions about returns?

We’re happy to assist! Please reach out to us at info@cowboynco.com or via our social media @cowboynco with any additional questions.