Return Policy

At Cowboy & Co., every balm, butter, and oil is handcrafted in small batches with real botanicals and the highest-quality ingredients. Because of the nature of our products — and to preserve the integrity and safety of each item — all sales are final. We do not accept returns, exchanges, or refunds.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, is missing items, or there’s an error with your shipment, please reach out within 30 days of your order date. I’m always happy to make it right.
After 30 days, we are unable to offer replacements or refunds.

Order Changes

Once your order has been processed, it cannot be modified. This includes:

• Adding or removing items

• Changing scents, sizes, or quantities

• Combining multiple orders

• Updating shipping addresses

For subscription orders, please cancel or adjust the subscription 24 hours before the scheduled renewal date.

Why We Cannot Accept Returns

Once our products have reached their destination, there is no way to guarantee they have been properly stored and are free from contaminants. Under FDA cosmetics regulations, all cosmetic products sold must be guaranteed to be unadulterated. Furthermore, because Cowboy & Co products are made without preservatives, they are especially sensitive to adverse conditions such as heat, direct sunlight, and especially moisture. 

For these reasons, even unused returned products could not be resold, as doing so could put other customers at risk of receiving a potentially adulterated or unsafe items.

We advise that you read all ingredients before purchasing. We are also happy to answer any questions you may have about our products to ensure they fit your needs.

Thank you for your understanding and for supporting health & safety standards.

Ingredients, Allergies & Skin Sensitivity

We list every ingredient clearly on each product page so you can shop with confidence. Please review ingredients carefully for any possible allergens. Cowboy & Co. is not responsible for allergic reactions or sensitivities.

If you are prone to irritation, we strongly recommend doing a patch test before using a new product. If purchasing multiple items, introduce them one at a time so your skin can adjust.

If you ever experience a reaction, discontinue use and reach out — we’re always here to offer guidance, dilution tips, or alternative ways to enjoy your product.

Scent, Texture & Color Variations

Because our products are truly natural and handcrafted, slight variations in scent, color, or texture are normal. Additionally, the majority of our products are scented with herbal infusions and have a more natural, and possibly lighter, aroma than synthetic-fragrance or essential-oil filled products.

We cannot offer refunds, returns, or exchanges based on personal scent or texture preferences.

Product Care

Our formulas are made without preservatives, stabilizers, or water. To protect your product:

• avoid introducing water into the container

• store in a cool, dry place

• keep your product tightly sealed

• use the provided spatula for scrubs and tallow products